Privacy policy

Privacy Policy of CarLux Pro

This Privacy Policy describes how CarLux Pro (“we”, “us”, “our”) collects, uses, and discloses personal information when you visit our website carluxpromats.com, use our services, place an order, or otherwise interact with us (collectively, the “Services”).

“you” and “your” refer to any individual using our Services.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

The most current version will always be published on our website and will include an updated revision date.

2. Data Controller

The data controller responsible for the processing of personal data on this website is:

CarLux Pro
60 Rue François 1er
75008 Paris
France

Email:

info@luxuspromats.de

3. How We Collect and Use Personal Data

We collect and process personal data in order to:

Provide and improve our Services
Process orders accurately
Comply with legal obligations
Ensure security and fraud prevention
Protect our business operations

4. Personal Data We Collect

4.1 Information You Provide Directly

This may include:

First and last name
Billing and shipping address
Phone number
Email address
Payment information
Vehicle-related information, where required for customized products
Information submitted through support requests, emails, or return inquiries

If you do not provide certain information, we may be unable to provide specific services.

4.2 Automatically Collected Information

When you visit our website, we may automatically collect technical information, including:

IP address
Browser type and version
Device type
Operating system
Referring URL
Pages visited and interactions performed
Date and time of access

This information is collected through cookies and similar technologies.

4.3 Information from Third Parties

We may also receive personal data from third parties, including:

Payment service providers
Shipping and logistics partners
Shopify and technical service providers
Analytics and marketing partners

5. Purposes of Processing

We use your personal data for the following purposes:

5.1 Order Fulfillment

Processing and managing orders
Payment processing
Shipping coordination
Order status communications
Handling returns, complaints, and refunds

5.2 Customer Support

Responding to inquiries
Handling complaints
Assisting with orders or delivery issues

5.3 Improving Our Website and Services

Analyzing website usage
Optimizing user experience and performance
Troubleshooting and ensuring system security

5.4 Marketing and Advertising

Where permitted by law, we may use your data to:

Send emails about products, offers, or updates
Display personalized advertisements
Analyze and optimize marketing campaigns

Where required, such processing will only take place with your consent.

6. Legal Bases for Processing

Where the GDPR applies, we process your personal data on the following legal bases:

Article 6(1)(b) GDPR – Performance of a contract or pre-contractual measures
Article 6(1)(c) GDPR – Compliance with legal obligations
Article 6(1)(f) GDPR – Legitimate interests, such as security, fraud prevention, and service improvement
Article 6(1)(a) GDPR – Your consent, for example for certain marketing activities or cookies

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the basic functionality of the website
Enable shopping cart and ordering functions
Analyze website usage
Personalize content and advertising

You can control or delete cookies through your browser settings. Please note that doing so may limit certain website functions.

8. Sharing of Personal Data

We only share personal data when necessary, including with:

Hosting and IT service providers
Shopify as our e-commerce platform
Payment processors
Shipping and logistics providers
Customer support and communication tools
Analytics and marketing service providers
Government authorities or other entities where legally required

We do not sell your personal data.

9. International Data Transfers

Your personal data may be processed outside your country of residence or outside the European Union, particularly where our service providers operate internationally.

Where required, we implement appropriate safeguards, including:

European Commission Standard Contractual Clauses (SCCs)
Contracts containing adequate data protection safeguards
Careful selection of trusted service providers

10. Data Retention

We retain personal data only as long as necessary for:

Contract fulfillment
Legal retention requirements
Handling complaints or disputes
Legitimate business interests

When personal data is no longer required, it will be deleted or anonymized unless legal obligations require otherwise.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can guarantee absolute security.

12. Children’s Data

Our website and Services are not intended for children.

We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

13. Your Rights

Where the GDPR applies, you may have the following rights under certain circumstances:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object to certain processing activities
Right to withdraw consent at any time
Right to lodge a complaint with a competent data protection authority

To exercise your rights, please contact us at:

info@autoluxmatte.de

We may request proof of identity before processing your request.

14. Third-Party Services and Providers

Our website may include third-party services or content, including:

Shopify
Payment providers
Shipping providers
Analytics and marketing services
Embedded content or external links

The privacy practices of these third parties are governed by their respective privacy policies.

15. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us: